Return & Refund Policy

Our Bond Gloss Mask is a bond-repair treatment — not a one-time fix. The formula works at the molecular level, rebuilding broken disulfide bonds deep inside each strand. Like any serious beauty ritual, real results build up quickly when used consistently.

Here's what Maybe Paris users typically experience:

• After Use 1–2: strands feel immediately softer, frizz calms down, visibly more shine.
• Week 2: reduced breakage, hair feels stronger and bouncier, damaged ends look noticeably healthier.
• Week 3–4: full transformation — glossy, resilient, salon-level hair with a mirror finish that holds.

That's why we offer a 30-day money-back guarantee — because the Bond Gloss Mask works fast. You'll know within a month whether it's delivering for your hair. Used sporadically with long gaps, no bond-repair treatment can deliver on its promise — and ours is no exception.

When you follow the routine, you give yourself every chance to succeed. And if results still fall short, we have your back.

Our 30-day money-back guarantee is available for a first eligible purchase containing exactly one Bond Gloss Mask. This includes the initial order placed when you first enroll in a subscription. One treatment is sufficient to complete a proper 30-day trial and assess the product. Later subscription renewals, bundles and multi-unit purchases are not eligible for this guarantee.

Here is the exact 30-day protocol you must follow to qualify:

1. Register your trial within 3 days of delivery. Email contact@maybe-paris.co with the subject line "30-Day Trial — [Order #]". Attach your Day 0 before photos and an original dated video showing the front, sides and ends in good natural light, with clean, air-dried hair.
2. Follow the product instructions throughout the trial. Keep a dated video diary for every day of the 30-day period. Each actual application must be filmed. The original files must retain their date and time metadata; location or GPS metadata is not required.
3. Keep your evidence consistent. Videos and photos must be unedited, unfiltered and recorded in comparable lighting and angles. AI-generated, deepfaked or digitally altered media cannot be accepted.
4. Submit your complete diary on Day 30. Include the daily video diary, Day 0 before photos, Day 30 after photos and a short written description of your experience. The complete diary must be attached to the request.
5. Verification. Our team reviews the order eligibility, original metadata and completion of the protocol within 7 business days.
6. Choose your refund option. Once approved, instant store credit equal to the price paid for the eligible Bond Gloss Mask is offered by default and issued immediately. You may instead request a refund to your original payment method; depending on your bank or payment provider, it may take 7–21 days to appear.

What may void the guarantee:

• An order containing more than one Bond Gloss Mask, a bundle or multipack, or a subscription renewal order
• Missing Day 0 evidence, daily diary entries, application videos or Day 30 evidence
• Files without their original date and time metadata
• Edited, filtered, AI-generated or digitally manipulated videos or photos
• A request submitted after the 30-day guarantee window

Damaged, defective or incorrect products are handled separately and do not require completion of this protocol. Submitted media is used only to review the request.

If you simply change your mind about your Bond Gloss Mask and haven't opened it, you can return the unused, sealed product within 30 days of purchase for a refund of the product cost (shipping fees non-refundable — see below).

This applies only to unopened products. Once the seal is broken or the mask has been applied, only the documented 30-day protocol refund above is available.

To qualify for a return:

• Products must be new and unused, with all tags, seals, and original packaging intact — for full product integrity and sanitary compliance. Returns that do not meet these conditions will be subject to a partial refund.
• Proof of purchase is required (order number or confirmation email).
• The customer is responsible for return handling and shipping costs. We recommend a trackable shipping service to ensure safe delivery.
• Items must arrive at our nearest warehouse within 30 days of the delivery date confirmed by the shipping company.

• Handling and shipping fees are non-refundable. If a physical return is required, any applicable return cost will be confirmed before you send the item.
• Orders with incorrect or incomplete addresses that cannot be delivered are not eligible for a refund.
• We are not liable for packages lost or damaged in return transit when a prepaid label has not been provided by us.
• For an approved 30-day guarantee claim, instant store credit is offered by default. You may instead request a refund to your original payment method, which may take 7–21 days to appear depending on your bank or payment provider.
• Expedited processing, shipping and insurance costs are not refundable.

If you wish to return an item because you purchased the wrong product, changed your mind, or want to exchange, the customer is responsible for return shipping costs.

We'll process your request quickly once the product is received in its original condition.

If your item arrives damaged, incorrect, or defective, please contact us immediately at contact@maybe-paris.co with:

• Your order number
• Detailed photos or videos of the product and packaging

We're committed to resolving such issues with a free replacement — no return needed. Please note that we are not responsible for damages caused by the shipping company (loss in transit, etc.).

To begin a return, please contact contact@maybe-paris.co with your order number and reason for return. Do not send your purchase back to us without prior approval — returns not following our protocol will not be accepted.

Our team will respond within 24 business hours with the return address and next steps.

Orders can be cancelled within 12 hours of placement, before they are processed by our warehouse. After this window, orders ship and must follow the standard return process.

To cancel, contact us quickly at contact@maybe-paris.co with your order number.

We get it. Even if your situation doesn't fall inside the conditions above, we'll always do everything we can to help.

That can look like:

• A personalized hair diagnosis from our haircare team to understand what didn't work and adjust your routine.
• Application tips tailored to your hair type (sometimes a small technique change makes all the difference with bond repair).
• A complimentary add-on product or preferred pricing if your hair concern needs a different approach.
• A store credit or exchange for another product in our lineup.

We don't just sell a mask — we stand behind your hair transformation. Email us at contact@maybe-paris.co and our team will reply personally within 24 business hours. No question goes unanswered.